cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TS6420 New Ink Cartridge Error Message says Ink Cartridge Empty

MrBrooks64
Apprentice

I ran out of black ink so I went and purchased a new ink cartridge, installed it, error message remains that the ink cartridge is empty.  Returned the ink cartridge and got a new one, installed it, same error message.

Seems highly unlikely to have two defective cartridges in a row.  Anyone experience something similar?

1 ACCEPTED SOLUTION

Hi,

I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.

If the ink is still not detected, the printer may require service. If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well

 

 

View solution in original post

3 REPLIES 3

ArthurJ
Product Expert
Product Expert

Hi,

Could you please take a picture of the ink cartridge and attach it to your reply. 

We look forward to hearing back from you. 

IMG_1484.jpgIMG_1485.jpgIMG_1486.jpgIMG_1487.jpgIMG_1488.jpg

Hi,

I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.

If the ink is still not detected, the printer may require service. If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well

 

 

National Parks Week Sweepstakes style=

Enter for a chance to win!

April 20th-28th
Announcements