TS6420 New Ink Cartridge Error Message says Ink Cartridge Empty

[MrBrooks64]

I ran out of black ink so I went and purchased a new ink cartridge, installed it, error message remains that the ink cartridge is empty.  Returned the ink cartridge and got a new one, installed it, same error message.

Seems highly unlikely to have two defective cartridges in a row.  Anyone experience something similar?

[ArthurJ]

Hi,

Could you please take a picture of the ink cartridge and attach it to your reply. 

We look forward to hearing back from you. 

[MrBrooks64]

[ArthurJ · Accepted solution]

Hi,

I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.

If the ink is still not detected, the printer may require service. If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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