TS6120 duplex transport unit problem

[dianesgrant]

My printer is crinkling the paper when it is pulled back into printer to do the second page of 2-sided print.  Anything I can do to correct?  Whatr do I do now? Thanks.  Need to print church bulletins before Sunday.

[shadowsports]

Greetings,

Take the duplexer off or out and inspect for wear, foreign objects (paper), dirty or damaged rollers, feeding mechanism, or misalignments.   

[Patrick]

Hi dianesgrant,

If you are still experiencing paper feed issues, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com