TS6020 won't scan

[savandra]

I keep getting this error message: 

"A required file is missing or corrupted, or settings are incorrect. Try the installation again."

I have reinstalled the software multiple times and I still get the same message. I'm on a MacBook Air running 10.13.4.

Interestingly, my friend with a MacBook Pro was able to conmect to my printer and scan just fine.

Please help! Tearing hair!!

Thank you.

[dmonroe]

I'm having the same problem after installing Mojave 10.14. Did you ever fix the problem?

Ed