01-26-2023 08:26 AM
cleaned both color and black printer cartridge heads. did this with regular cleaning and deep cleaning then I actually cleaned them manually. when the cartridges are place on a paper towel all the inkjet outlet holes leave very good imprint there is plenty of ink in both.
so there is something else going here ,any suggestions?
01-30-2023 03:15 PM
Since the cleaning and deep cleaning did not resolve the issue, the printer will require service.
If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.
If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
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