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PIXMA MG3620 Power Light Flashing

ALY00311
Apprentice

I pulled a paper jam out of my pixma MG3620, and the power light flashes and then the warning light flashes twice and then switches back to the power light flashing 

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

This is a 5100 error code and you can use the steps HERE to try and resolve it. If the error does not clear, I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.

If the alarm light is still flashing after the reset, the printer will require service. If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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