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TS3722 stuck on loading screen....

Laughsalot921
Apprentice

I just bought this printer not even 48 hours ago and I printed 2 word docs off of it so far. I went to use it for the third time and it threw error E03 for paper jam, however there was no paper jam. I what I thought was the solution on this board. I unplugged the printer while still on. Pressed the power button 5 times. Waited a couple minutes and plugged it back in.  This time when I turn it on it seems to be stuck on the "loading" screen ... looks like the parts of a 0 spinning around.

I'm beside myself. I should not be having this much trouble 2 days after purchase! Please help!!!

1 ACCEPTED SOLUTION

shadowsports
Legend
Legend

Greetings,

Sounds like a damaged or corrupt boot rom.  

The printer has a 1 yr warranty.  Contact support.

If this is not solvable, you can exchange the device with the retailer, or Canon will ship you a replacement.   

~Rick
Bay Area - CA


~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

View solution in original post

1 REPLY 1

shadowsports
Legend
Legend

Greetings,

Sounds like a damaged or corrupt boot rom.  

The printer has a 1 yr warranty.  Contact support.

If this is not solvable, you can exchange the device with the retailer, or Canon will ship you a replacement.   

~Rick
Bay Area - CA


~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

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