05-14-2024 05:02 AM
I just bought this printer not even 48 hours ago and I printed 2 word docs off of it so far. I went to use it for the third time and it threw error E03 for paper jam, however there was no paper jam. I what I thought was the solution on this board. I unplugged the printer while still on. Pressed the power button 5 times. Waited a couple minutes and plugged it back in. This time when I turn it on it seems to be stuck on the "loading" screen ... looks like the parts of a 0 spinning around.
I'm beside myself. I should not be having this much trouble 2 days after purchase! Please help!!!
05-14-2024 10:23 AM
Greetings,
Sounds like a damaged or corrupt boot rom.
The printer has a 1 yr warranty. Contact support.
If this is not solvable, you can exchange the device with the retailer, or Canon will ship you a replacement.
~Rick
Bay Area - CA
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