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TS3520 message saying 'Printer NOT Responding'

MAGGZ
Apprentice

I am literally about ready to throw this printer out of the window!  Let me start from the beginning. I got the printer approximately six weeks ago and the installation went perfectly smooth.  I had no issues until I changed networks the other day.  I attempted to print and nothing.  I realized that the network had changed, so I did the plausible. I uninstalled all of the Canon programs from the PC, pulled out the 'Getting Started' manual, and did the re-install.  It seemed to work and when I hit print, I got the message stating 'Printer Not Responding.' I started all over again and tried, still the same message.  So I went into the troubleshooter and have gone through the steps from the following links over the past few days and I am STILL GETTING this message!  Apart from giving this up what can be done?

https://ij.manual.canon/ij/webmanual/NWDeviceSetupUtility/W/1.9/EN/NWDS/nwds_0010.html

https://ij.manual.canon/ij/webmanual/NWDeviceSetupUtility/W/1.9/EN/NWDS/nwds_0009.html

https://ij.manual.canon/ij/webmanual/NWDeviceSetupUtility/W/1.9/EN/NWDS/nwds_0000.html

 

I am showing connected:

MAGGZ_0-1653937688476.pngMAGGZ_1-1653937726367.png

 

MAGGZ_2-1653938185773.png

 

 

 

2 REPLIES 2

Patrick
Product Expert
Product Expert

Hi MAGGZ,

With your PIXMA TS3520 powered on and at least 2 sheets of paper loaded, please press the information_button.jpg button on your printer one time.

The network information will print.

Please look at 3-2-1 Signal strength.   What is the number listed there?

Next, look at 3-2-6 SSID.  Is that the name of the Wi-Fi network that your computer is connected to?

Lastly, what are the numbers listed next to 3-2-12 IP Address?

 

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our Technical Support Team:

https://mycanon.usa.canon.com

 

 

 

Patrick, 

 

Thanks for the response.  I kept working on this and finally got it.  Sometimes it's good to walk away and try another day!  

But to answer your questions:

1) Please look at 3-2-1 Signal strength.   What is the number listed there? 96%

2) Next, look at 3-2-6 SSID.  Is that the name of the Wi-Fi network that your computer is connected to? YES

3) Lastly, what are the numbers listed next to 3-2-12 IP Address? 10.1.10.1

I hope this helps someone else who may have this issue.  

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