TS3420 shows paper jam error but there is no paper jam

[Stephen]

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation; however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We can only provide support for Canon products manufactured for and used within the US market. The PIXMA TS3420 is a Canadian exclusive. 

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[bjani]

The printer is not printing. It says there is a paper jam but there is no paper stuck.

[debbietol]

I am in Canada and the product is showing paper jam but no paper