cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TS3120 setup fails on 2nd PC

einew
Apprentice

We just replaced a broken printer with a pixma ts3120. My husband & I have tried to install it 5 times. 4 times with the downloaded package, once with the CD ROM. Each time we've uninstalled the previous attempt. His Windows 10 PC connected flawlessly. His smartphone works, too. My PC, however, does the head alignment, then will not print the test print. I can see it in the queue. The queue says it's printing. Yet nothing happens. If I try to delete the print job, it says it's deleting, but nothing happens. I have to turn the printer off to kill it.  How on earth can the printer receive the head alignment signal, yet not print the test print? It will also not print from a word processor. 

 

Thanks for any help.

6 REPLIES 6

Greetings,

We know your husband has W10.

 

What OS does your "PC" run?

 

I assume the printer is connected via wifi, is this correct?

 

Let's gather some information.

 

Printer is connected to WiFi?

What is its IP address?

What is the IP address of your computer?

Can you ping the printer's IP address successfully from your machine?

Can you open the printers webserver in a browser?

 

 

~Rick
Bay Area - CA


~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring

~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It

I, too, am running Windows 10 - our computers are the same age, 1 yr. old. 

Yes, it's wifi; ip address of computer seems to be  192.168.1.161

Default gateway is 192.168.1.1

printer's ip address is 192.168.114.1 <- from section 3-3-9 of printer's information printout

 

Using a Cygwin linux emulator:

ping 192.168.1.16

Pinging 192.168.1.16 with 32 bytes of data:
Reply from 192.168.1.16: bytes=32 time=8ms TTL=64
Reply from 192.168.1.16: bytes=32 time=10ms TTL=64
Reply from 192.168.1.16: bytes=32 time=4ms TTL=64
Reply from 192.168.1.16: bytes=32 time=20ms TTL=64

Ping statistics for 192.168.1.16:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 20ms, Average = 10ms

 

So yes, I can ping the printer.

I have no idea what you mean by "printer's webserver".

 

Thanks

 

Patrick
Product Expert
Product Expert

Hi einew,

 

On the page that you printed, what is listed next to 3-2-12, IP Address?

 

Are you able to ping that address successfully from your computer?

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

That's weird - the address reported at 3-2-12 is 192.168.1.16 & I can't ping it:

$ ping 192.168.1.16

Pinging 192.168.1.16 with 32 bytes of data:
Reply from 192.168.1.161: Destination host unreachable.
Reply from 192.168.1.161: Destination host unreachable.
Reply from 192.168.1.161: Destination host unreachable.
Reply from 192.168.1.161: Destination host unreachable.

Ping statistics for 192.168.1.16:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

 

What should I do about that?

Thanks!

OK, so I checked the wifi specs on my Win 10 PC - other than the Canon printer, wifi works for me. The TCP/IPv4 address is actually 192.168.1.161. The printer is convinced it's 192.168.1.16 (3-2-12 on network config printout)

 

In the meantime, we mail ordered a long cable, it arrived today & have routed it to the printer along the walls & I can print that way.

Hi einew.


If the printer is not pinging successfully from the second computer, then the router/network is not allowing them to communicate. 

 

If your network supports 5G, ensure the computer is on the standard 2.4 GHz connection to communicate with the TS3120. 

 

If the computer is connected to a virtual private network (VPN), then the computer will act as if it's on the remote network (not the one through which it's tunneling), and you'll need to use the USB cord to connect the printer to that particular computer.

 

If none of the above two cases are at issue, you'll need to change the router's settings to allow the printer and the affected computer to communicate. Refer to the router's documentation and support for directions on changing the router's settings.

 

If you need immediate assistance with this issue, please contact us using the numbers and information at http://Canon.us/ContactLI

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.