TR8520 won't scan using USB

[CWest]

Hi, I have a TR8520 and it doesn't want to scan.  I have it hooked up to a USB and I run windows 10. Thanks!

[Patrick]

Hi CWest,

When you attempt to scan using the IJ Scan Utility, what is the exact wording of the error message that you get?

[CWest]

Sorry for the delay in answering.  I select "Scan" then "save to the PC", screen changes to "Processing....Please wait momentarily" screen goes back to the same screen after you select "save to PC" and nothing happens.  I feel like it doesn't have a connection to my computer although the USB is plugged in to the PC and the printer. Thanks for any help you can send my way.

[Patrick]

Hi CWest,

Please follow these steps:

 1.  Click on the Windows Start button on the lower left hand corner.

 2.  Click on the Canon Utilities folder.

 3.  Click on the IJ Scan Utility.

 4.  Click the PHOTO button.

Are you able to scan?  If not, what is the exact wording of the error message that you get?

[CWest]

No not able to scan.  First screen "Scanner is warming up...Do notopen the document cover", next screen "Cannot communicate with scanner for these reasons: Scanner turned off. blah blah blah (let me know if you need all the rest of what it says.

I should also mention that we had to re-set up the printer and so there is the original printer named Canon TR8520 and now one that's named Canon TR8520 Copy 1.  Do I need to change the scanner on my computer to the Copy 1 printer???

[Patrick]

Hi CWest,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI