Error Code 5100 - MG7720

[beckg1986]

I have 2 MG7720 printers. One recently has started jamming the paper and giving me the error 5100. I have been using the same paper for a long time, so I think the paper type I set on my printer is fine. However, I am now using a custom size - half letter. The paper setting I use on the printer is Other because I couldn't find the size. I've reviewed the manual but am still unsure on the steps I can do to fix this issue.

[BillS]

Hi beckg1986,

It is possible for unsupported paper sizes to not feed properly.  Does support code 5100 persist when using a standard paper size, like 8.5x11?

I look forward to your reply

[beckg1986]

Hi Bill,

I printed a few full size sheets 8.5x11 no problems. 

[BillS]

Hi beckg1986,

In this case, the custom paper is probably not feeding properly.  If you had previously been able to print on half-letter, I recommend cleaning the paper feed rollers, and I have included full instructions for doing so HERE.

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