TR8520 error code 1660

[MWhite9987]

I am receiving error code 1660 for the small black tank. It was fine until I replaced the red tank next to it. Since then it will not recognize the Canon ink cartridge. I have tried using a new ink cartridge and that isn't working either. I have tried resetting the power. I have tried holding the stop button for 7 seconds. I have tried gently wiping down the chip. Nothing is working. I am afraid that my printer that I have only lightly used until today, though owned for 2 yrs, is broken. This is the second Canon Pixma printer I have had that just stopped working properly after only light use of about 2 years. I am not sure I will purchase another Canon printer if I cannot resolve this. The cartridges and printers are expensive and they aren't lasting like I was told they would which was the rationale for the price. I have tried customer support and none of the registrations I have been through are sticking and I have to create new registrations each time. I am beyond frustrated with Canon at this point. I have been a loyal Canon customer for 20 years and I am at my limit. A printer should survive through more than two cartridge set replacements.

Help me regain my faith and subsequent loyalty to Canon. I don't want to have to spend another couple hundred dollars on a printer plus the cartridges. It's cheaper and less of a headache to pay per page at the local Xerox or Library than all of this.

[Texas760]

I also was getting the 1660 error code. I used the "Chat" feature on the Canon website. Turns out that I ordered the wrong ink cartridges. The PIXMA TS9520 uses PGI-280 and CLI-281 tanks. I was using CLI-251 and PGI-250 ink tanks. Hope this helps...

[MWhite9987]

I haven't received any response in the Chat, or the emails I have sent, nor have I been able to get through on the customer service line. Additionally, I am not using the wrong cartridges. The cartridge was working, then I replaced the one next to it then it never worked again and I haven't been able to get an answer or use my printer at all ever since.

[FailedPrints]

I am having this same issue. The fact that canon has not responded tells me two things. The first of which is that Canon and their employees don't care to assist their customers once they purchased a product that they manufacture and they don't stand behind their own equipment. Canon, I hope you can figure out how to treat your customers. There are other brands that demonstrate their loyalty to their customers. Businesses that don't understand this and refuse to help those that have routinely purchased your products will result in people going elsewhere and never purchasing from your company again.