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Error 520E PIXMA TR8520

dfishman1204
Apprentice

My TR8500 printer stopped working.  There is an error message 520E that forces me to turn off the printer during reinstallation.  Does anyone have a guide on how reinstall the printer to my computer or iphone Canon app?

3 REPLIES 3

SamanthaW
Moderator
Moderator

Hi there!

Can you please double check your printer model? While the TR8500 is a series, there are several models in that one. You should see the name on the printer itself near the power button or on the top or front of the unit. Here in the United States that might be 20, 22, etc... 

Thanks for verifying that, it helps our community better help you! 

It’s a Pixma TR8520 Canon all in one printer fax copy. The serial is AFWVXXXXX. <personal information hidden> Thanks for your help!

Patrick
Product Expert
Product Expert

Hi dfishman1204,

The 520E error is an indication that your PIXMA TR8520 would require service.  If your PIXMA TR8520 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TR8520 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TR8520 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.



 

 

 

 

 

 

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