01-09-2025
07:22 PM
- last edited on
01-09-2025
08:24 PM
by
Tiffany
My TR8500 printer stopped working. There is an error message 520E that forces me to turn off the printer during reinstallation. Does anyone have a guide on how reinstall the printer to my computer or iphone Canon app?
01-09-2025 07:37 PM
Hi there!
Can you please double check your printer model? While the TR8500 is a series, there are several models in that one. You should see the name on the printer itself near the power button or on the top or front of the unit. Here in the United States that might be 20, 22, etc...
Thanks for verifying that, it helps our community better help you!
01-09-2025
08:16 PM
- last edited on
01-09-2025
08:28 PM
by
Tiffany
It’s a Pixma TR8520 Canon all in one printer fax copy. The serial is AFWVXXXXX. <personal information hidden> Thanks for your help!
01-14-2025 02:33 PM
Hi dfishman1204,
The 520E error is an indication that your PIXMA TR8520 would require service. If your PIXMA TR8520 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your PIXMA TR8520 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.
If your PIXMA TR8520 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.