08-15-2020 06:34 PM
My TR8520 has started to partially scan the documents I place on the glass for printing or for scanning. Seems like the scanner is moving all of the way across the documents possibly? Sounds like it is working correctly, but it is scanning and printing documents that have 100% black sections at the bottom of the document (scanner not moving far enough to the right?).
I deleted driver from my Mac running on 10.14.6 and reinstalled but scanner/printer is doing same thing.
I tried alligning print head. Printer produced allignment document, and when placed in Scanner bed and hitting ok I immediatlely get a 5100 Printer Error code requesting printer be turned off/on and checked again. Probelm persists, so I am reaching out to Canon community for HELP!
Printer functions normally and prints full page(s) if I request print of document from files/internet, scanner/copier seems to be issue.
Appreciate your time,
08-17-2020 11:41 AM
08-25-2020 01:57 PM
Hi rdemarest and becannon.
Based on the error message and the outcome of the partial scanning, the scanning assembly or its connected components are bad, and the printer will need to be replaced. If you're located within the U.S., you may register the printer and access support through https://mycanon.usa.canon.com
If you're located outside the U.S., you may find your local branch of Canon through the map at https://global.canon/en/support.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 220.127.116.11
PowerShot SX420 IS - Version 18.104.22.168
PowerShot 620 HS - Version 22.214.171.124
PowerShot SX720 HS - Version 126.96.36.199
PowerShot G1X Mark III - Version 188.8.131.52
PowerShot G7X Mark II - Version 184.108.40.206
PowerShot G9X Mark II - Version 220.127.116.11
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.