08-13-2026 05:35 PM
I have just spoken with tech support after all the tries and different attempts, but no solution. They suggested upgrading and buying a new printer. Wow, I should have seen that coming. There must be an internal clock device built in, so after so many hours of printing, the 6004 code displays. Printers are like a VHS/CD player; it needs to go away with something like cloud printing. Any other ideas out there? Please, let's do this together. $200 to replace this printer is only good for a limited time. I am getting older; let there be a way to fix this issue more economically. Living the Life. With a broken printer.
Solved! Go to Solution.
08-14-2026 09:16 AM
The code indicates a lost connection between your printer and your computer (or unfortunately something worse) What device is it connected to? MAC or PC? is your connection wireless or USB/Printer cable? If the first switch to a cable. If you do not have one, purchase one. A USB/printer cable is a necessary tool to troubleshoot and maintain a printer and improves the installation process of a new one.
08-14-2026 09:16 AM
The code indicates a lost connection between your printer and your computer (or unfortunately something worse) What device is it connected to? MAC or PC? is your connection wireless or USB/Printer cable? If the first switch to a cable. If you do not have one, purchase one. A USB/printer cable is a necessary tool to troubleshoot and maintain a printer and improves the installation process of a new one.
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