PIXMA TR8520 Paper Jam error 1300

[Janlyo]

I have a TR8520 printer.  All of the sudden, it gives me a 1300 - Paper Jam error.  I clear the paper, and look all around back and front to ensure that there's no trailing papers.  But it keeps giving me the error. Now, I can't even get past this.  I turn it off, back on and it gives me the error again.  Each time I have to clear the paper from back.  On my laptop, I can't even cancel the printing as there's nothing showing on the queue, so the printing is stuck in the printer's memory.  First, how can I clear the printer's memory so it will stop trying to print? And secondly, what can be causing the paper to continue to jam.  The printer take the paper and pass it through the back, but it gets stuck on the top.  I have looked all around and inside where the cartridges are, but  I don't see any paper or any obstruction that could cause this.

[Patrick]

Hi Jamlyo,

To clear the paper jam error that you are experiencing, please perform the steps provided in the links below:

https://ij.manual.canon/ij/webmanual/ErrorCode/TR8500%20series/EN/ERR/err_other0100.html?ref=err_oth...

https://ij.manual.canon/ij/webmanual/ErrorCode/TR8500%20series/EN/ERR/err_other0500.html?ref=err_oth...

If the error persists after following those steps provided, your PIXMA TR8520 would require service.  If your PIXMA TR8520 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TR8520 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TR8520 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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