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TR4520 will not print in color.

PAULILB
Apprentice

My TR4520 will not print in color. A new ink cartridges, supplies register a full color cartage and full black and white cartridge. There are no error messages. I have used Clean, Deep Clean, Alignment, etc on the Maintenance menu, still nothing in color.

What next? Thanks

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Since the cleaning and deep cleanings did not resolve the issue, the printer would require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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