PIXMA TS3722 invalid password for Wi-Fi connection

[RWCramer]

I spent about 4 hours yesterday trying to set up this printer for an elderly friend of mine.  She bought the printer primarily to print photos and receipts off her phone and also to copy.  both the color and blank and white copies work.  she has the correct cannon print app on her phone.  when I try and connect the printer to the app on the phone all goes well but when I put in the serial number (AHDU[xxxxx]) It tries to connect and comes back with could not connect invalid password  If the password is not the attached serial number how do I find a password that will work or is the printer defective?

Thanks for any help.

Ralph

[Serial number partially hidden to protect privacy.]

[Danny]

Thanks for joining the conversation, RWCramer!

So that the Community can help you better, we need to know exactly which operating system is running on your mobile device (i.e. Android or iOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[RWCramer]

Android Samsung S22 with the latest operating system.  current version of Canon print for this printer.