06-04-2022 07:12 PM
I replaced an ink cartridge and no matter what I do I get the support code 1411 message. I’ve tried reinserting it and a hard reboot, nothing seems to work. Any suggestions???
06-08-2022 03:11 PM
Hi Moonlitevt,
Please open the cover and take a photo of the ink tanks that are installed in your PIXMA TS9120.
Next, please close the cover and take a photo of the error message that appears on your PIXMA TS9120's display.
Please reply to this post with both of those images so we can assist you further.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.