Support Code 1403- install Correct Print Head?- I have a pixma MG5522

[AllysonDostal]

I have never had any issues with this printer until now. It wont let me do anything and says I need to Install the Correct Print Head. It was bought with all origional pieces? What do I need to do?

I seen someone else post about this issue and I followed there guidlines but they had a slightly different printer and didnt have the same interior as mine.

I restarted the printer, took out all the ink cartridges as what was said to do and looked for the grey lever they were talking about but I dont think mine has one?

Any way the printer is still on support code 1403 so someone please help!

Thanks

[eevie]

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@jcship99 wrote:

I have a MG7550 which was working perfectly until suddenly this 1403 message came up so I couldn't do anything with the machine. Couldn't use the scanner or copier. Tried all the usual stuff removing cartridges, cleaning the electrics on the cartridges, turning on and off blah blah. Nothing. Then I tried turning the machine on but before it finished going into printing mode with all the whirring and clicking that involves, I got to the start up screen and chose set up, maintenance, clean or adjust device, then auto print head alignment.  The display was indicating the levels of the ink on all the cartridges so I figured out that that it had decided it did recognise them after all!

Anyway after it had done the print head alignment I did some normal printing and it worked fine. 

No more error message.

WeeHAH!

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Error code 1403

I have been looking for a solution to this issue when I came across this post.  I was about to do as 90% other people suggest and bin the printer and buy a different make.  Anyway thought I'd try this solution again and it does seem to have worked.  I have managed to scan a document, copt a document which printed fine and print a excel document.

I can't exactly say how I did it but, as suggested turned the printer off and then on again and while it went through all its whirring and clicking I had the maintenence set up on my computer ( from Control panel - devices and printers, dbl click printer and click display printer properties then select maintenacne tab) I just kept on clicking print head alignment , align print head and kept going round in circles doing same thing.  

It now seems to be ok, but we';; wait and see.  But it certainly has printed fine.

Thanks for the solution.  I have a MG7550

[cerestan]

Thanks for the heads up eevie, I missed that first time around. I did try that method a few times without success.

I did however purchase a new print head and for now at least it appears to like the look of it. If it rejects it later on I'll report back.

[paulmichaels]

Hi,

i too have the MG7550 with the exact same error code 1403.

I have attempted to follow your instructions but cannot get to the startup screen.  I have repeatadly attempted to press the home button during setup but it will not allow me to access any screen options.  It simply carries on whirring away until the error 1403 is displayed again.

I would areally appreciate it if you could detail a little more about how you managed to get to the screen options during boot.

Many thanks,

Paul

[MarilynnAnn]

This did not help me.  I could not get a response from the menu option despite pressing it right from the beginning after I started the machine.  I tried your suggestion 3 times.

[Cantoff]

Replaced the cyan ink cartridge as it needed new one. Went to print and got error code 1403. Have tried cleaning print head thoroughly, have tried entering auto head alignment on re booting, have tried replacing all cartridges, have tried switching machine off and pulling plug for ten minutes.... alll repeatedly and have to now admit defeat.

Machine is 29 months old with extremely little use,,, it's very much a third machine lept for occasional A3 prints.

Have now carefully placed printer on top of rubbish bin. What a waste of earth resources!

[can0nista]

Canon MG7750: same problem. I've removed and cleaned the printhead, changed out all of the cartridges, unplugged, restarted, tried everything except actually replacing the printhead.

No joy - the 1403 message reappears when the printer starts up.

This is not an old printer and has only ever had regular but low volume use. What a waste of space! Is this built in obsolescence? It's ridiculous that this stuff lasts a couple of years at best before critical errors and failures occur.

If you sell me junk you're getting junked - Canon is off my shopping list as of today.

[zipnolan77]

It's happened to me a few times and using the 'Auto head alignment' procedure works. Getting to the service screen is a bit random. It ususally takes a number of attempts - After (before actually) pressing the 'On' button I press the 'Home' button repeatedly as the printer is starting up, it can take a few attempts. I'm sure there's a more systematic way but I haven't found it.  

[MIRIAMW]

Dear eevie

Many thanks for this fix.  I have a 4-year old MG 5650 which has always worked well until today when it returned the 1403 error message after I replaced 2 ink cartridges.

I tried the cleaning and replacing routine to no avail - I couldn't get to the 'Home' screen, just kept getting blocked by the error message but then I found your post.

I had to keep pressing the 'Home' button several times as the printer was coming on but it worked and I was able to get the maintenance menu and re-align the print-heads.

So far, so good, the printer seems to be working again.

Many thanks - very glad not to have to replace the printer!

Miriam

[User10181]

Once you get the error, think paper weight. Like mine barely used. This subject/similar post has been on for... years surely, conservatively and Canons response is still no response/auto, trim “Comments”.

In other words there is none economically viable. Or Coming. Ever. Paper weight.

[Spoonermom]

Mine is a year old and is doing the same thing.. what did anyone do to resolve it