Support Code 1403- install Correct Print Head?- I have a pixma MG5522

[AllysonDostal]

I have never had any issues with this printer until now. It wont let me do anything and says I need to Install the Correct Print Head. It was bought with all origional pieces? What do I need to do?

I seen someone else post about this issue and I followed there guidlines but they had a slightly different printer and didnt have the same interior as mine.

I restarted the printer, took out all the ink cartridges as what was said to do and looked for the grey lever they were talking about but I dont think mine has one?

Any way the printer is still on support code 1403 so someone please help!

Thanks

[msn123]

I've done these seven steps
But I could not get in Menu
What to do
My printer is  mg5540

[Porcha]

Hi msn123,

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

[shirley7318]

Problem solved! It made my day! Thanks real-life hero!

[valerianf]

Congratulation Shirley.

What magic trick did you use?

[Nachouria]

So, I just got mine working!!!!!!! Not with the steps provided here though. I have a pixma MG5410, everything original and i got the infamous 1403. The steps provided here did not work. However, i took the printer head completely apart, gaskets, plastics etc, and cleaned it with cotton and alcohol until there was no visible ink in the cotton. I put it back together and gave the contacts a good scrubbing with cotton and alcohol. There seemed to be some sort of green residue on it. I put it in and voila!! Works like a charm. Hope any of you find this helpful

[nerfninja]

MG7520 just died with this error. I printed a one page school form successfully. Then I reprinted it, and the error popped up. 

I tried the reseat procedure twice. I even cleaned to contacts on the print head and the pins on the printer main body, but neither had any effect. 

[dmelby]

Contacting Canon tech support does nothing other than waste time. They will tell you to reseat the print head and turn it off/unplug and restart. That's it. Most people on the forum will be past that point. The support people seem to be reading from a menu and really can't offer any additional help.

[dmelby]

It seems pretty stupid that just because the printhead has problems that I can't use things that don't use the printhead (scanner, fax, etc) - in fact my MX922 is now a brick because I can't get past the 1403 error and won't do anything until that is done.

Oh, and I Canon was going to offer to sell me a new printhead, but they are BACKORDERED - but don't worry, there isn't any issue with the printheads 😉

Then they did offer some sort of loyalty discount if I bought a new printer....no thanks.

[angrycustomer]

Yesterday 2 of my MX922 got the same error. I have 6 of MX922 total, and I replaced printhead from working printer. After 10 pages (!) printer broke that prinhead too! First problems came right one month after warranty expiration date.

[angrycustomer]

Just fixed one of the broken printer. I can not understand the logic how to get in the "Settings", but sometimes printer allows you to push "Menu" button. Then go to "Maintenance" -> "Auto head aligment"and now printer doesn't have that stupid error.

The same printhead, same printer - just one aligment and error gone. It means nothing wrong with printer and printhead! Hey canon how do you explain that?

UPD Same error again after 25 pages