Suddenly receiving error

[AnnMHill]

I am suddenly receiving an error message with my scanner.  Code 5, 202, 54.

My printer still copies and prints, but does not scan. I have not changed anything. I am uing Windows 10.

[Jason]

Hi!

To ensure the most accurate information is provided, we will need to know the model of the product you are using, and how you have the printer connected (USB or wireless).

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[AnnMHill]

I am using Primxa 450 all in one. I have tried using it wirelessly and connected with a USB

[Michael]

Hello.

Check to make sure that the Canon IJ Network Scan Utility is running on your computer.  This can be opened from the Start Menu.  Once opened, reopen the IJ Scan Utility and try scanning to test the connection.

If you continue to have difficulties, find more help at Contact Us.