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My Canon Pixma Mx922 will print images but not text. I have Windows 7

Deerene
Apprentice

I have a wireless connection and cannot print word docs from the computer or from  Firefox.

1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

 

First, please make sure that the installed ink tanks are correct and full of ink. The correct order is:

 

CLI-251M magenta
CLI-251BK black
CLI-251Y yellow
PGI-250BK black
CLI-251C cyan

 

Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:

 

1. Make sure that the machine is turned on, then load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder.

2. Open the Paper Output Tray and then open the Output Tray Extension.

3. To print the nozzle check pattern:

a. Press the Menu button.

b. Select Setup, then press the OK button.

c. Select Maintenance, then press OK.

d. Select Print nozzle check pattern and then press the OK button. The pattern print confirmation screen is displayed.

e. Select Yes and then press the OK button.

 

The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately.

 

MX922 nozzle testsm.jpg

 

Examine the nozzle check pattern on the LCD of your PIXMA MX922 and you can also compare it to the example that has been attached to this message. Check the pattern to see if any lines are missing. Missing lines or no ink appearing on the paper indicates a printhead cleaning may be required.

 

If your printout does not match the example, please perform a cleaning by selecting B and then choosing Yes. If these options are not available, please perform the following steps to perform a Cleaning:

1. Press the Menu button.

2. Select Setup, then press the OK button.

3. Select Maintenance then press the OK button.

4. Select Cleaning and press OK.

5. Press OK to select Yes.

The cleaning will be performed. After 2 or 3 cleanings, print another test page to see if there is any improvement.

 

This didn't answer your question or issue? Find more help at Contact Us.

 

 

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