10-06-2017 11:23 PM
Hi- I am scanning a picture that is larger than the platen, so I am stitching it together. It asks me to choose the 'output size' and gives me 4 options to choose from....but I have NO clue as to what the terms even mean! I have searched everywhere, so if someone can tell me what they mean, I would be very grateful! The options are: A3 (A4 x 2), B4 (B5 X 2), 11 X 17 (Letter x 2), and Full Platen x 2. Thanks for any help!
10-06-2017 11:30 PM
Hi!
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what printer model you have. That way, the community will be able to assist you with suggestions appropriate for your product.
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Thanks!
10-06-2017 11:49 PM
Oh sorry! It is a PIXMA MX520 (522). Thanks!
12-20-2017 01:41 PM
Hello.
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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