03-01-2014 12:06 PM - edited 03-01-2014 01:07 PM
When I try to install the Online Manual for the MG6320, whether from the installation CD-ROM or from the .exe file downloaded from Canon Support, I receive the "STARTHtm MFC...: error msg. Everything else, including LAN connection via Ethernet Cat 6 cable, is complete, but the 6320 is not available/visible in any program.
CORRECTION: it only seemed everything had installed, seeing the Quick Menu shortcut on the Desktop, and software apparently installed in the ControlPanel. Turns out NOTHING works. Even the Ethernet connectivity isn't really.
I disconnected Ethernet and connected USB, but the 6320 wants to connect to a network through the computer rather than to the computer only. I do NOT need this printer connected to my router/network. I bought it solely to print discs from my main computer.
ps. when trying to connect to my home network via USB, it discovered about a dozen wifi access points (I live in an apartment building). I might be able to connect if I can locate the WPS access code for the router, which must be on my (old) WinXP computer. Will try. But would prefer not using this as a network printer.
03-03-2014 05:24 PM
Hello,
So that the Community can help you better, we will need to know the version of Windows you are using.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
03-10-2014 09:33 AM
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