Slow Printing/Queue Freezes

[hartfran]

We just bought a  Pixma G4210 All-in-One. Simple documents were not printing, and the queue was freezing, including after I would try to delete print jobs to clear them out. Turned computer and printer on and off. Finally downloaded the driver from the web, which helped enough that we sometimes, after about 5 minutes, are able to print out short b&w documents. But still they don't clear from the queue, even once we delete/cancle them, so nothing else will print for another 5-10 minutes, if at all.

We're real novices, so before we return it, we welcome an easy fix for non-techie people. Thanks for any help.

[hartfran]

Thank you for this direction. I'll do that as soon as I can. And I'll hope they can figure it out. I appreciate your efforts in this thread - we'll hope they have a magic pill or can confirm if this printer just doesn't work.

[hartfran]

After waiting on hold for 27 minutes, with no recording even assuring me I was on the right line, I gave up. I'm ready to shout from the rooftops what a terrible company, with terrible products, this is!!

[Hector]

Hi hartfran,

If the jobs are getting stuck in the print queue and stay there after the job is printed, you can try restarting the print spooler service on the computer. The print spooler is the service on your computer that manages your print jobs.

To restart the printer service, you can follow the steps below.

1. Press the Windows key and the letter R key on your keyboard at the same time.
2. In the run box that appears you can type services.msc and you can click ok.
3. Scroll through the list and highlight the print spooler service.
4. Click on the option to restart in the upper left.

Once the print spooler has been restarted, you can try printing again to see if responds any faster.

[hartfran]

Hi Hector. Thank you for writing. Before I try that, can you tell me if this is intended as a permanent fix? If I'd need to do that every time the printer freezes, that won't be a real solution.

Thanks,

Lois

[Hector]

Hi hartfran,

It is intended as a permanent fix but, it also is a good way of checking to see what is causing the issue. The printer gets the job bit by bit and the print speed relies on how fast it gets the data. The print spooler manages the print jobs in your queue and sends the jobs to the printer. If restarting the service resolves the issue, it would mean the jobs are having a problem being sent/deleted on the computer.

The best way to get a permanent solution would be to contact our support team over the phone at 1-800-652-2666. This way our team can assist in real time and check all of the variables that could cause an issue like this.

[hartfran]

Thank you for getting back. We're giving this and try and will see how long the changes last. If they don't, we'll try once again to get through to support, when we have lots of time to wait.

Thanks again,

Lois