Service code 1413 on Canon MX922

[WKR1]

I recently replaced the large black ink tank (PGBK) on my printer with a canon replacement tank. When I rebooted I got the error message the printer couldn’t recognize the tank. I then replaced the tank with the tank that I had just removed and got the same message. After reading some of the comments on this site, I replaced all the other tanks (all four of them). No help, same message. I removed and cleaned the print head. No help. Anyone have any other suggestions before I shoot the printer? Thanks

[Patrick · Accepted solution]

Hi WKR1,

Are all of the ink tanks being used genuine Canon ink tanks?  If not, please replace the ink tanks that are not being detected with genuine Canon ink tanks.

If you are using Canon ink tanks and the error persists, your PIXMA MX922 would require service.  If your PIXMA MX922 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA MX922 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.