Scanning cannot be performed unless the size or resolution is reduced to 21000 x 30000 pixels or les

[pfisher2255]

Scanning cannot be performed unless the size or resolution is reduced to 21000 x 30000 pixels or less and the data size is 1.8 GB or less.   This come on every time I push scan botton.  With or with out anything in the scanner.  

[Tiffany]

Hi Pfisher2255!

Welcome to the Canon Forum!  So that the Community can help you better, we will need to know what model printer or scanner you are using and Computer Operating System. (Windows XP/Vista/7/8 or Mac 10.x) 

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

[pfisher2255]

The printer is a cannon pixma MG3100.  When ever I try to scan I get this message. The printer works fine.  This happens no matter what is in the scanner even if empty.  I pgraded the driver.  did a reset on printer .  Have unpluged and let it sit for couple days.  Help

[Michael]

Hello.

This indicates that the resolution size is too large.  You will have to reduce the DPI settings to fit within the 21000x30000 pixel dimensions.  

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