Scanner on PIXMA G6020 scans as a blank page

[SteveK1]

My scanner used to work, but now I scan a document through the scan utility, on the my PC the page is blank after the scan. The printer doesn't seem to actually "scan" the document. This has never happened before. I'm far from being computer literate, but If someone would give me hints to fix it, in layman terms, I'd appreciate it. (I'm older than old.)

[Danny]

Thanks for joining the conversation, SteveK1!

So that the Community can help you better, please let us know if you've also tried using the copy feature on your PIXMA G6020 and how that turned out.  This can help us know whether the problem is originating in your printer or on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[SteveK1]

The copy function works great. It's the scanning function.

I hooked up the copier by a USB and attempted to scan through the operation panel. No luck. The LCD said "scan to Local USB", and when I punched "color", it said "Wait Momentarily". I waited and nothing happened and it again went to "Scan to Local USB".

I tried the IJ Scan Utility on the PC again and it SAID it scanned, but the printer made no noise like it was scanning, and the PDF screen showed a blank page again.

[Patrick]

Hi SteveK1,

Were you able to get your scanner working?

If so, what did you do to resolve it?

If not, I can assist you.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[SteveK1]

Yes, I resolved it by erasing the canon scan program, then re-programming it.

Thanks for your help.