Scanner not available while in use - error

[ktbills]

I have been scanning over a home network to my iMac without problem from my MX922 without problem for some time.  Now I  get an error message 2.249.0, the scanner is not available while in use by another application or user...

Restarting things does not seem to help, nor does re-selectin the IMac as the scan destination.Running OSX 10.9.5.

How can this be fixed?

Thanks,

Ken

[ktbills]

Larry, This seems to be a link to the right driver:

 If you have questions about that, I would suggest you click on one of the Contact US links earlier in this thread from the folks at Canon and ask them to guide you to it.

I still don't really know how to fix this problem but in my case disconecting the power for a significant period of time (say 10+ minutes) seemed to be my best bet of everything I tried.

Good luck

https://www.usa.canon.com/internet/portal/us/home/support/details/scanners/film-negative-scanner/can...

[Stephen]

Hello larry316!

Thanks for reaching out to Canon USA!

You'll find the Drivers and Software on our site HERE.

Once there, you'll want to download the file on the Drivers tab, and to ensure complete operation, you'll also want the My Image Garden software from the Software tab. 

Once you have those installed on your Mac, if you still have issues, our free, friendly, US-based support team at 1-800-OK-CANON (800-652-2666) will be happy to help get you up and running! They're available from 10am to 10pm Eastern Time Monday through Friday. 

[larry316]

My problem is the application Image Captue.. Scanner worked fine when I used it. It is too limited for my use. I s there a way to  diaable or remove this application so that I can use the application that came with my scanner?

[Patrick]

Hi larry316,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

[prakhar11]

I have windows 8 software and having same problem.

[bruceberman]

Canon has done a poor job resolving this issue.
I'm sure there is a simple, two-step solution, but the right person has not been assigned to this job. No one is auditing the lousy answers being posted here.

[pushpanjali123]

kindly please for windows 

[hatxus]

I had Error 2.249.1 using Canon LiDE 110 with Mac OS El Capitan 10.11.6 "the scanner is not available while in use by another application or user…" and quite the "Image Capture Extension" in the Activity Monitor, and the issue was remedied without having to restart the MP Navigator.