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Scanner error -9923

LBRA
Apprentice

Good morning!

 

I just bought my scanner Canon TR7520 and when I open the scanner option I get an error saying "An error occured while communicating with your scanner. (-9923)


I haven't had an issues with my printer, so I don't know what this error could be. Any suggestions? 
Thank you,

 

LB 

1 REPLY 1

shadowsports
Legend
Legend

Greetings,

We can try to help, but need to know:

 

How the printer is connected?  and to what?

 

What OS you are using?

 

Communication error, possible solutions:

 

-Disable IPv6 for your network adapter

 

-Select "Network Version" of the TR7520 in the top (drop down) menu of the IJ scanner Utility

 

https://ugp01.c-ij.com/ij/webmanual/ScanUtility/W/TR7500%20series/1.1/EN/SU/su-001.html

~Rick
Bay Area - CA


~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

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