Showing results for 
Show  only  | Search instead for 
Did you mean: 

Scan Error Message


HI All


I have a MX454 which won't let me scan all of a sudden. It goes through the motions, but when it gets to the point of producting the scan for editing, I get an error message "An internal error has occured. Exiting this software". I have tried uninstalling and reinstalling, but stiil get the message. I run with Win8

Has anyone got a suggestion for me?





I'm having the same problem with my Canon MX922.  I could really use some help!





Product Expert
Product Expert

Hi Sonshine,


There may be a program running in the background causing this error to occur.  Rebooting your computer without your normal startup applications running may resolve this issue.  To do this, follow the procedure below:

 1.  Place the cursor in the upper right hand corner of your screen to display the Charms Menu.

 2.  Click on Search.

 3.  Type MSCONFIG.

 4.  In the Search Results, click APPS and then click MSCONFIG in the results to the left.

 5.  The System Configuration Utility will appear.

 6.  Make a note of which startup selection your computer is set on.  If your startup selection is set to "Normal startup", switch it to "Selective startup" by placing the radio button dot next to "Selective startup".

 7.  Under Selective Startup, click to clear the Load Startup Items check box.

 8.  Click the Apply button.

 9.  Click on the Services tab at the top.

10.  Place a check mark next to 'Hide all Microsoft Services'.  

11.  Click the Disable All button.

12.  Click Apply.

13.  Click the OK button.

14.  Windows will prompt you to restart your computer; click Restart.


When the computer restarts, please attempt to scan.


To return your computer to normal startup mode, follow steps 1-5 above, put a check in the box next to Load Startup Items, and then choose Normal Startup (if it was set this way initially) and click Apply.  Click on the Services tab and click on the Enable All button.  Click Apply, then OK and restart your computer.

If you continue to have difficulties, please contact our support group using the following link:

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
03/14/2023: New firmware version 1.8.1 is available for EOS R6

03/02/2023: New Firmware Updates Are Available:

EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.