Receiving Faxes MX 922

[jzlako]

I'm having trouble with my Verizon fios and my new Canon MX 922 all-in-one printer.  I cannot receive faxes.  The faxes sent to me sounds like fax but it just beeps. When receiving a fax, I MUST pick up the handset at the printer in order for the fax machine to pick up and receive the fax. What's supposed to happen (on Telephone Priority mode) is the fax should pickup either when handset picked up, OR answering machine picks up. If I let the answering machine pick up I cannot receive faxes from the other telephones in the house all I hear is a constant beep.  Then the fax does not answer and ends after the answering machine picks up. I have turned off call waiting  and Verizon voicemail. Again the fax tone comes through but all I receive our beep tones and my fax machine does not pick up. It worked just fine on my previous Samsung printer.

Does anyone have any suggestions or help?  Verizon says everything should work with their system including faxing. 

[NathanL496]

I called the Canon help number 1-800-OK-CANON. You need what I call a land line connected to the print. If you are waiting for a fax, when the phone rings press Hook, which is to the left of Color, and then Black. I did not go into connecting an answering machine to the ext port in the back of the printer since I use my answering machine in the base unit for my wireless phones.

[lmmjem725]

i am tryinhg to send faxes but it isn't working . i checked my connections they seem right . it sounds like it is sending the fax and it just stops and makes a alarming sound and it prints out incomplete transmission  tx/rx 0089. Don't know what to do  please help 

[Patrick]

Hi lmmjem725,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI