MX922 scanner problem message: set the pc to start scanning

[wrights]

I have scanned with this printer for over a year.  Today, after the few steps, it says " Set the pc to start scanning" but it goes back to default Doc.type <Auto scan> instead of staying on Doc.type <Photo>.  What can I do to be able to scan?

[Jenine]

Hi Wrights!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X). That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[wrights]

Windows 7...  I have tried unplugging modem; turned computer off; it wants me to find PC and  says                                

 PC Local  (USB). when searching again, nothing comes up.... 

[varice]

You'll find more on this also at this thread:
https://community.usa.canon.com/t5/Printer-Multifunction-Support/MX922-scanner-problem-message-set-t...

[Ramona]

Hi wrights,

You will need to have the Canon IJ Network Scanner Selector running on your computer in order to scan wirelessly. To ensure it is running, from the Start menu on your computer, select All Programs, then Canon Utilities, then IJ Network Scanner Selector EX (folder), then IJ Network Scanner Selector EX (program). When launched, the icon appears in the notification area of the taskbar.

Hope this helps!

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