12-28-2013 05:22 PM
Hi,
I'm reinstalling my MX860 after reinstalling Win 7 Pro on a Dell XPS. The device was recognized as a printer after the OS reinstall but when I tried to install and Run the MP Navigator for scanning I got a message to hook the printer to the PC via USB 1st. is there a way around the USB hoookup? I'm disabled & cant do it myself. There was an option to select a port when I canceled install of the MP Nav app., would that work & what port would I use for the LAN the mx860 is on? there were LPT & COM ports listed and 1 as WSD-3314... & XPSPort, any idea if those would work? thx.
01-16-2014 12:35 PM
Hello Quadzilla,
The network port should be listed as "CNBJNP_xxxxxxxxxx". If this port is not listed, uninstall and reinstall the updated drivers from HERE.
If you need more immediate assistance, please contact our support group: http://bit.ly/ContactCanon
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