PIXMA MG2500 series PDFs printing at 25% size

[gregandlyn]

Printing PDF docs and google docs reduces whole page to top left quarter page as reported by other users.

Using MG2500 series 2 printer.

Using MacOS Sonoma ver 14.5

Default paper size is is A4

[Stephen]

Hello!
So that the Community can help you better, we will need to know more information:
• What is the exact model printer you're using (it's usually on the top or front of the unit)?
• Do you see any error messages?
• Have you installed the most current Canon software and drivers from https://canon.us/ijsetup (not from another site)?
• How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!