03-30-2013 04:40 PM
03-30-2013 05:43 PM
Hi Rpatc! So that the Community can help you better, we will need to know exactly what equipment you're using, any error messages you're getting, and the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x). Any other details you'd like to give will only help the Community better understand your issue! Thanks and have a great day!
03-30-2013 07:41 PM
03-30-2013 07:42 PM
04-02-2013 09:40 AM
Hello Rpatc.
Please try using the crop option in your software to see if cropping the image to your 9x6 size will help.
If you continue to have difficulties, please tell us if you are able to print standard 4x6, 5x7 or 8.5x11 sized images without any issues.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.