06-06-2020 04:21 AM
06-06-2020 08:30 AM
Hi, Bethanguy!
So that the Community can help you better, we need to know exactly which Canon printer model you're using and which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
12-14-2020 02:19 PM
Hi! I am having the exact same issue! It's just when it is trying to print images (for example I print worksheets for my son with a maze on it and the entire image area is black but the trim around it is normal. It's not the letterboxing issue referenced below, it only happens with pictures that the teachers made it looks like, and you're supposed to be able to see through them (there was a shapes worksheet that had the same issue too). They are PDFs but the other pictures and everything else prints fine.
12-14-2020 02:20 PM
I have the Canon G7020 and a Mac
01-17-2021 07:55 PM - edited 01-18-2021 11:56 AM
I am having the same issue. I either get black sqaures or the entire image is a black sqaure. Also a MacOS (Catalina), G6020 printer. Also occurs with AirPrint from iPad. Does not happen on Windows OS.
Update: The issue does not occur when using Adobe Reader, so the problem has something to do with Apple's native Preview app.
06-07-2020 11:07 AM
@Bethanguy wrote:
Hello, wondering if you're able to help? When I'm printing images from a pdf in colour, a black square prints around the image. When printing in black and white it doesn't show up. I have tried printing from google drive and from adobe acrobat.
please can you help?
thank you
Are you referring to "letterboxing"?
If so, your aspect ratio (portrait vs. landscape) or scaling is set incorrectly for the media or format you are printing to.
~Rick
Bay Area - CA
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09-24-2021 07:43 AM
10-28-2021 03:09 PM
Hi Shar36,
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