02-12-2023 10:29 PM - edited 02-12-2023 10:30 PM
I had an alert on my printer that there was a paper jam and i needed to remove the back panel and remove the paper. I followed the instructions and wasn't able to find any stuck paper. When I put the back panel back on, the printer was happy to proceed with the print job. However, when it printed, there was no ink coming up on the paper. I can hear that it is 'printing' each of the lines but the paper is coming out completely blank. I've tried a few different print jobs all with the same outcomes. there is no error message showing on the printer.
02-14-2023 09:32 AM
Hi! So that the Community can help you better, we need to know exactly which Canon printer model you're using as, to date, Canon USA hasn't offered a printer with the model number you mentioned. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
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