Hi pappyof4,
You will want to ensure that the paper size and type selected in the printer driver and program you are trying to print from matches the size and type of paper you are trying to print on to try and resolve the issue. You can also perform a roller cleaning on the unit to ensure that the paper path is clear for the paper to be fed. To perform the roller cleaning, please follow the steps located here.
Should you still experience difficulty, please call or email us using one of the methods on the Contact Us page for further assistance.
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