Printer suddenly not communicating with laptop and can't print, possibly due to antivirus software?

[ellenrozsa]

All of a sudden I can't print from my laptop, neither wireless or via USB.  I keep getting an error message "printer not responding."  I did the dx/repair and was able to print a test page, but that's it.  Would like to know if it might be due to my antivirus software/firewall?  

I use Windows 8 on an HP laptop.  Security software is Norton.  This has never happened before and I"ve been using this Norton subscription for at least 8 months, maybe longer. 

Is there something I can do in the Norton settings to fix this?

Thanks.

[ellenrozsa · Accepted solution]

Okay, don't know what's going on in the cosmos, people, but it's printing again but only with USB cable, not wireless.  Sigh.  Here I go again.

[ellenrozsa]

Oops, forgot to add, printer is MG5420.

[ellenrozsa · Accepted solution]

Okay, don't know what's going on in the cosmos, people, but it's printing again but only with USB cable, not wireless.  Sigh.  Here I go again.

[Patrick · Accepted solution]

Hi ellenrozsa,

Uninstalling and reinstalling the PIXMA MG5420 should resolve this issue.  To do this, please follow these steps:

 1.  Put the PIXMA MG5420's CDROM in the CDROM drive.  If the welcome screen appears, exit it. 

 2.  Place the cursor in the upper right hand corner of your screen to display the Charms Menu.

 3.  Click on Search.

 4.  Type RUN.

 5.  In the Search Results, click APPS and then click RUN in the results to the left.

 6.  Click Browse. In the Browse window, click on "Computer".

 7.  Double click the CANON_IJ CDROM. 

 8.  Double click the folder named WIN.

 9.  Double click the folder named Driver.

10.  Double click the folder named DrvSetup.

11.  Double click the file named DelDrv.  If you are using the 64 bit version of Windows 8, please double click DELDRV64.

12.  In the Run box click OK.

13.  Place the cursor in the upper right hand corner of your screen to display the Charms Menu.

14.  Click on Search.

15.  Type RUN.

16.  In the Search Results, click APPS and then click RUN in the results to the left.

17.  Click Browse. In the Browse window, click on "Computer".

18.  Double click the CANON_IJ CDROM. 

19.  Double click the folder named WIN.

20.  Double click the folder named Driver.

21.  Double click the folder named LAN.

22.  Double click the file named CNMNPU. In the Run box click OK.  Follow the on-screen prompts.

Once the printer has been uninstalled, restart the computer.

To install the PIXMA MG5420 for use over your network wirelessly, please follow these steps:

 1.  Visit Canon's website at: http://www.usa.canon.com/cusa/support/consumer

 2.  Type PIXMA MG5420 in the "Enter Your Model Name" box and click GO.

 3.  On the Support page for your unit, click the 'Drivers & Software' link in the middle of the page.

 4.  Under Recommended For You, please click on the MG5400 series Mini Master Setup.

 5.  If you agree, please select the checkbox next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".

 6.  Click the Download box.

 7.  A File Download box should appear at the bottom of the screen.

 8.  Click Save.

 9.  Once the download is complete, open your Downloads folder.

10.  Double click [mast-win-mg5400-1_0-ucd.exe] to begin installation of the drivers.

Follow the prompts and installation will complete.

[ellenrozsa]

Please note:  this solution did work for me, I can now print wirelessly from my laptop, however, in the documentation the step to reinstall the software was not listed, so I didn't do it, and it didn't work. Once I installed the software from the CD it worked.