Printer problem

[TheDA]

Canon PIXMA TS8220 printer has been working fine for several years and suddenly stopped printing from the computer.  It will print a test page from the computer but not print a document such as an attachment to an email.  The printer presently has 6 documents in the queue and gives a message "printer can't find document".  It will print by wifi from my smartphone. Any help to resolve this problem would be appreciated.

[ArthurJ]

Hi,

So we can best assist you, please let us know what version of Windows or Mac OS your computer is running. Once we have that information, we will be able to assist you further. 

We look forward to your reply. 

[TheDA]

Thanks for getting back to me.  My computer is an HP and is running on Windows 10.

TheDA

[Patrick · Accepted solution]

Hi TheDA,

Reinstalling will resolve this issue. To do this, please follow these steps:

1. Press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window, please type CONTROL PANEL and click OK.

3. Click on View devices and printers (or Devices and printers, depending on your view).

4. Right click the Canon TS8200 series and left click on Remove device.

5. Repeat until all TS8200's are removed. If a printer does not remove, please restart your computer, that will clear print jobs waiting in queue.

6. Click Close to close that window.

7. In the upper left corner, click on Control Panel (or the Back button).

8. In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

9. Click once on "Canon TS8200 series MP Drivers" and then click Uninstall at the top.

10. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.

11. Once done, please reboot your computer.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/ts-s...

2. Click the Select button next to "TS8200 series MP Drivers Ver.1.03 (Windows)".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.

5. Double click "md__-win-ts8200-1_03-ea34_2.exe" to begin the installation.

6. Follow the on screen prompts to reinstall.

Once the installation has completed, please attempt to print.