03-28-2019 08:32 AM
Please help me with this issue? It prints blank pages when trying to print black and the new black cartridge isn't detected. I have a PIXMA canon MX920 series. Thank you!
04-03-2019 03:00 PM
Hi katieclaymore,
Could you please reply with the information that is on the Black PGBK cartridge( ink number, where it made, etc). If you would like you could attach a photo of it to your reply.
We look forward to hearing back from you.
04-03-2019 08:55 PM
Arthur imaging inkjet cartridge set. For the record, we've been using same type since we got the printer. My husband got a giant box and we've never had an issue. We've switched it too, to ensure it wasn't a bad one. Pic below. Thanks.
Sorry I can't get the pic to post. It says for use with PIXMA MX 700 series and MX900 Series.
04-10-2019 03:14 PM
Hi katieclaymore,
You can try holding the stop button down on the printer for 5 seconds and then release it. This may disable the ink detection sensor. I cant guarantee this will work because you are using third party cartridges. I understand they have worked before but Canon USA does not recommend the use of inks manufactured by third parties in Canon printers.
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