Printer on and off continuously

[NicolaeSfetcu]

Hello,

The printer is MX495.

I did not us it for a while and today, when I started it, it turns on and off each 5 seconds.

All the printer buttons are blocked, including the power button (I cannot turn it off from the power button).

While the printer is on, no matter if I open or not the front cover, the cartridge holder moves continuously left and right without stopping.

There is a single word displayed on the display: ”Canon”.

Can you help me with an advice to eliminate this problem?

Thank you.

[Stephen]

Please see this thread.

[sheri99]

Change your DNs to .001 See my post for EASY FIX

[John11646]

Yes. I stayed in auto mode and made no network settings changes. I plan to download the firmware fix but not install unless the problem repeats.

[soccerates]

Exactly the same with my MX492 from 5/31.

[marm]

did you try the workaround?  My mx492 has been working fine since I did that....... it is wirelessly connected only - and is printing from iphone, ipad, windows10 and windows xp systems all normally.  I did have to reinstall the printers on both windows systems to get the systems to find the printer again.not sure if that was really from the canon problem or something I did to it while trying to diagnose problem.but it was easier to just delete the printer, reinstall driver (as a precaution) and then add printer- did that on each windows system........    I haven't installed the new firmware 'fix' - don't trust it to not mess it up again from the comments i am seeing..........

[marm]

thanks-- they sure have made a mess out of this!  I am a little out of date in some of my technical skills.... but I can't see any disadvantage of leaving the 'workaround' in place....and avoiding the risk of the firmware update going wrong.........I see comments saying that changing the ip address in the setup blocks the printer from accessing the internet...but that doesn't make any sense to me-- the previous setting was a default address anyway...and I don't know what the printer is needing to access on any internet sites anyway- I sure don't have it set to do any automatic updating of anything (old school - remember too many defective changes/11 haha)

[Caroleena67]

I took mine offline it worked! Bunch of 💩 is right 

[Caroleena67]

I took mine “offline” it worked fine! Until I went back online. It does it’s “dance” again! Hoping canon does something but at least I know all the ink I just bought for this printer is going to be used

[Caroleena67]

Take it “offline” saw someone post that it worked for me!!!!!

[sufagal66]

Hmm.. After the fix I used thanks to Sherri99 It works as usual and it prints using Wi-Fi also. So it’s all back to normal for me.