07-10-2020 12:17 PM
MX922 printer all of a sudden doesnt have ink flow for copying or printing. Everything runs as it should except no ink is used.Have run cleaning protocols multiple times. Scanner works.
07-16-2020 02:47 PM
Hello.
Check to make sure that the bright orange tape has been removed from the top of each ink tank. If the tape is left on the tanks, this would keep ink from flowing properly.
If the issue persists after cleanings have been done, service may be required. Please contact our support group using the "Contact Us" link below for additional assistance.
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