cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pixma ts9020 Will not print color

dbotchick
Apprentice

3 year old ts9020 will not print color.  B & W is fine.  Installed new print head, cleaned nozzles, downloaded new drivers, nothing works.  Any ideas

3 REPLIES 3

Michael
Product Expert
Product Expert

Hello.

 

Try removing and reinstalling the ink tanks.  Also, check to make sure that the bright orange tape has been removed from the top of each ink tank as well.  Once the tanks have been reinstalled, try one or two deep cleanings from the Maintenance menu on the printer to see if there is any improvement.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thanks, 

Tried all those things, several deep cleanings, new printhead.  There is no response whatsoever on color.  Color is totally gone.  Grayscale is not enabled.  

Hi dbotchick,

 

I recommend contacting our chat team.The real time support would be most beneficial in this case.

 

To get to the chat feature, click HERE. Once in the chat box, ask to speak to a live person. You will be asked to create a Canon account and once that is done, you will be able to connect with one of our chat agents Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

 

We look forward to hearing from you.

Announcements