07-10-2019 02:31 PM
After two years with this printer and no problems a couple of weeks ago I started having trouble printing 11 x 17 pdf's. It will not print certin pdf's that are multiple pages and it will not print anything if I change the print scale to 50% (printing Arch on 11 x 17) I have updated the drives for the printer and also tried reinstalling acrobat. I have even installed a legacy acrobat to no avail. Does anyone know a fix for this, again I had no problems for 2 years and now I am having issues as of a couple of weeks ago.
this is the error that shows up when I try to print.
07-10-2019 03:15 PM
Hello.
Does this issue occur with any PDF file? Or only certain files?
Also, try installing the latest CUPS printer driver and IJ Network Tool (if the printer is used on a network rather than USB) to see if this helps. These downloads are available at the followingl ink:
PIXMA iX6820 Drivers & Software
07-10-2019 03:39 PM
It happens on some but not all pdf's, it does not happen on any 8.5 x 11...
I will try the drivers you suggest, I am running this (as I have since I bought it 2 yrs ago) wirelessly. In the past I have been able to print all files, this is a new thing...
Thank you
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