03-28-2020 12:33 PM
Hello. My printer initially stopped printing black (weird yellow and red images) but now only prints black. Have gone through cleaning x 2 and deep cleaning. All nozzle test pages only print top inch of perfect black squares then describes how many pages should be left. ("601-650 pages, Bk 1-500, Col 1-5000, ver. 3.05). No attempt to print colour. Lots of ink in each container. Any suggestions? Thanks!
03-30-2020 04:12 PM
Hi cac20,
Please perform a system cleaning:
https://support.usa.canon.com/kb/index?page=content&id=ART167332
If you continue to have difficulties, please contact our support group using the following link:
http://Canon.us/ContactLI
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