11-02-2020 04:06 PM
I have a brand new Pixma TS9120. I am trying to connect using a Lenovo P51s running Windows 10.
The printer is successfully connected to wifi, but will not show up when I try to add a printer through the control panel.
I have installed the printer drivers manually using the canon website. Sometimes it works and I can print temporarily.. more often, the printer connects while the drivers are being installed, then it immediately shows up as offline.
I have also tried the direct print method. This does show up within the control panel, but then the printer is listed as not having a driver installed... There seems to be no way to direct it to the correct driver, which has infact been installed a number of times now.
In short, will likely be returning this printer if there is no easy/quick fix - can anyone help me?!
12-02-2020 04:22 PM
Hi tthornton,
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:
https://mycanon.usa.canon.com
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.